At Colart Americas, Inc., we stand behind our products and quality controls. If for any reason you are not satisfied with a Winsor & Newton product you purchased from winsornewton.com or one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Colart 45-Day Satisfaction Guarantee for Winsor & Newton Products is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
If you are unable to return your product to the seller from whom you purchased the product, please contact us using the “Contact Us” link on winsornewton.com and have information available regarding where and when you purchased your product. If your request is approved, you may then, as requested by Colart, need to submit photos of your product, mail the unused portion of your Winsor & Newton product, a proof of purchase, and your Guarantee approval confirmation number to:
Colart Americas Inc.
2 Corporate South Place
Piscataway, New Jersey, 08854
*Please do not mail product to the address above unless you have received a Guarantee approval confirmation number from Colart.
You must submit your Guarantee request within 45 days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.
Colart reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Colart 45-Day Satisfaction Guarantee for Winsor & Newton Products.
If you have any questions regarding whether a seller is an authorized Colart seller, please contact us at +1 732 562 0770.