Returns

Returns Policy

NB. This policy does not affect any of your legal rights, including separate cancellation rights, which may be available to you. For more information about those rights, see our terms and conditions. Nor does it apply to defective items.

Please inspect your order upon delivery and, if for any reason you are not satisfied, you may return the product(s) within 28 days of receipt of your order.  If your order is eligible for return (as explained below) then please follow these steps to request a return: 

If you are registered as a customer:

  1. Sign-in to the site.
  2. Visit your “My Account” section.
  3. Click “View Order” and then “Return one of more items”
  4. Fill-out the form and hit submit
  5. A Customer Service representative will aim to review your return request within 2 working days and contact you with further instructions.
  6. Any order received without a “Return Authorisation Number” will NOT be processed.
  7. Please ensure you send back your order within 7 days of your return being authorised.
  8. Please send your parcel to the below address.

Winsor & Newton Returns Department 

Colart Fine Art & Graphics Ltd
Goldthorn Road, Kidderminster, Worcestershire, DY11 7JN

If you are not registered on the site, and checked out as a guest:

  1. Contact us here, selecting 'Returns enquiries' in the category drop down. Please provide a reason for your return.
  2. A Customer Service representative will aim to review your return request within 2 working days and contact you with further instructions.
  3. Please ensure you send back your order within 7 days of your return being authorised.
  4. Please send your parcel to the same address above.

Please note, unfortunately we are not able to exchange products. 

Our Returns Policy is subject to the following additional conditions: 

  • Winsor & Newton accepts product returns, without penalty, within 28 days of delivery subject to compliance with all of the conditions in this Returns Policy. 
  • Returned products must be in their original packaging and condition.
  • The product(s) returned must be accompanied by the original invoice and an authorisation number. 
  • The customer shall be responsible for the risk of loss or damage to the returned product(s). We regret that Winsor & Newton cannot be held responsible for non-delivery of returned goods and so we would recommend that you send the goods via a delivery service that insures you for the value of the goods and that you obtain proof of posting / despatch.
  • If an item has been returned and you are requesting a refund you will be refunded the cost of the goods (less the amount of any discount) and original delivery charges, but not the return postal charges as these are your responsibility. 
  • For returned products, refunds will be made to the customer’s original payment card.
  • In the case an order is returned to any of the Winsor & Newton warehouses or sales offices with no prior notification, then the returns policy is not applicable and we will not be able to process your return.
  • Items bought at a high street store cannot be returned to the Winsor & Newton online store. Please contact the original point of purchase for returns.

If you are having difficulties requesting a return, then you can contact us here.

Missing, incomplete or damaged orders

If you find that one or more of your ordered products has not been delivered within the expected delivery time, then please get in touch.

If you have received product(s) that have been damaged in transit, then please follow the instructions in our Returns Policy section.

To check out your past orders, please sign into your account here. Please note this is only available if you have created an account with us.